Dr. Alafaireet Book Release

Patricia Alafaireet, PhD, assistant professor in the Department Health Management and Informatics and Howard Houghton, MD, associate professor in the Department of Psychiatry, have co-authored a chapter in a new international textbook, "Service Business Model Innovation" published in December of 2016. The book seeks to demonstrate how healthcare organizations can be better led and better managed through the logic of business model innovation designed to gain the competitive edge. Alafaireet and Houghton wrote the chapter "Patient Driven Service Delivery Models in Mental Health Care".

Edited by Mario Pfannstiel of New-Ulm University and Cristoph Rasche of Potsdam University, the book focuses on holistic business models that place emphasis on customer/patient needs and models that reflect a continuous and co-creative service development process. The book provides models and strategies, process innovators and toolkits applicable across a wide range of health and healthcare enterprises that are usable by both the new and the experienced healthcare professional.

The chapter co-authored by Alafaireet and Houghton addresses noncompliance and recidivism issues by exploring patient driven service model creation using socio-ethnographic tools such as concept mapping, patient led focus groups, and patient populated advisory groups to co-create service delivery models that are more acceptable to patients, lower in cost, and higher in quality. Service delivery models developed under these protocols leverage community resources and non-traditional sources of patient support to create patient approved service delivery where costs, resources, and responsibilities are controlled through a distributed model. The chapter aims at creating a vision of future mental health care that is free of many of the barriers that now impede patient adherence, cost controlled services, and delivery of high quality care.

The authors are currently preparing a chapter (for a second international textbook) describing how resources made available by globalization can be leveraged to create accountable health communities for mental health care provision and prevention efforts.