HMI Faculty: Suzanne A. Boren, MHA, PhD

Associate Professor
Director of Graduate Studies
(573) 882-1492
Curriculum Vitae

Overview: Suzanne Austin Boren, PhD, MHA is an Associate Professor in the Department of Health Management and Informatics, School of Medicine. Her research interests include the appropriate use of information technology to facilitate evidence-based, self-care behavior change in chronic illness as well as the evaluation of simulation in the education and training of health care professionals. She has co-authored numerous articles in the field of health informatics on decision support technologies including peer-comparison feedback, reminders, telemedicine/distance technologies, computerized information services, and interactive computerized patient education/management of chronic illness. Two of her articles have been recognized by the Yearbook of the International Medical Informatics Association (in 1997 and 2006) as among the best medical informatics studies over the preceding year. In 2006, one of her articles was nominated for the AMIA Distinguished Paper Award. In July 2007, she was a Fellow at the NIH Office of Behavioral and Social Science Research's Summer Institute on the Design and Conduct of Randomized Clinical Trials Involving Behavioral Interventions. She has been a member and the chair of the Research Committee of the American Association of Diabetes Educators. She is an editorial board member of the Journal of Diabetes Science and Technology (DST), and co-editor of the diabetes informatics section of DST.

Research Areas: Consumer Health Informatics, Decision Support, Health Literacy and Numeracy, Information Interventions for Persons with Chronic Illnesses, Use of Simulation in the Education of Health Care Professionals

Representative Publications:

  1. Wakefield BJ, Hayes J, Boren SA, Pak Y, Davis JW. Strain and satisfaction in caregivers of veterans with chronic illness. Research in Nursing and Health. February 2012;35(1):55-69.
  2. Marinov M, Mosa ASM, Yoo I, Boren SA. Data-mining technologies for diabetes: A systematic review. Journal of Diabetes Science and Technology. November 2011;5(6):1549-1556.
  3. Cornell S, McKoy JM, Letassy N, Haas L, Boren SA, Fitzner KA, Quintana M, Fisher EB, Ernst K, Hall M, D'Souza J, Sherr D. Taking medication in diabetes self-management: Issues and recommendations for reducing barriers. American Journal of Pharmacy Benefits. 2011;3(5):263-271.
  4. Gupta D, Bachegowda L, Phadke G, Boren SA, Johnson D, Misra M. Role of plasmapheresis in the management of myeloma kidney: A systematic review. Hemodialysis International. October 2010;14(4):355-363.
  5. Stetson B, Boren SA, Leventhal H, Schundt D, Glasgow R, Iannotti R, Randal D, Nelson J, Ruggiero L, Barnes C. Translating research on problem solving into diabetes self-management education. Self Care. September 2010;1(3):83-89.
  6. Kent D, Haas L, Randal D, Lin E, Thorpe CT, Boren SA, Fisher J, Heins J, Lustman P, Nelson J, Ruggiero L, Wysocki T, Fitzner K, Sherr D, Martin AL. Healthy coping: Issues and implications in diabetes education and care. Population Health Management. October 2010;13(5):227-233.
  7. Coberly E, Boren SA, Davis JW, McConnell AL, Chitima-Matsiga R, Ge B, Steinmann WC, Hodge RH. Linking clinic patients to internet-based condition-specific information prescriptions. Journal of the Medical Library Association. April 2010;98(2):160-164.
  8. Boren SA, Clarke WL. Analytical and clinical performance of blood glucose monitors. Journal of Diabetes Science and Technology. January 2010;4(1):84-97.
  9. Archie RR, Boren SA. Opportunities for informatics to improve discharge planning: A systematic review of the literature. AMIA 2009 Symposium Proceedings. San Francisco CA; November 14-18, 2009. Pages 16-20.
  10. Duncan I, Birkmeyer C, Coughlin S, Li Q, Sherr D, Boren SA. Assessing the value of diabetes education. The Diabetes Educator. September/October 2009;35(5):752-760.
  11. Boren SA, Wakefield BJ, Gunlock TL, Wakefield DS. Heart Failure Self-management Education: A Systematic Review of the Evidence. International Journal of Evidence-based Healthcare. 2009;7:159-168.
  12. Boren SA, Puchbauer AM, Williams F. Computerized Prompting and Feedback of Diabetes Care: A Review of the Literature. Journal of Diabetes Science and Technology. July 2009;3(4):944-950.
  13. Fleming DA, Riley S, Boren SA, Hoffman K, Edison KE, Brooks CS. Incorporating Telehealth into Primary Care Resident Outpatient Training. Journal of Telemedicine and eHealth. April 2009; 15(3):277-282.
  14. Krishna S, Boren SA, Balas EA. Health Care via Cell Phones: A Systematic Review. Journal of Telemedicine and eHealth. April 2009; 15(3):231-240.
  15. Boren SA, Fitzner K, Panhalkar PS, Specker J. Costs and Benefits Associated with Diabetes Education: A Systematic Review. The Diabetes Educator. January/February 2009; 35(1):72-96.
  16. Boren SA. A Review of Health Literacy and Diabetes: Opportunities for Technology. Journal of Diabetes Science and Technology. January 2009;3(1):202-209.
  17. Williams F, Boren SA. The role of electronic medical record (EMR) in care delivery in developing countries: Case study, Ghana. International Journal of Information Management. December 2008; 28(6): 503-507.
  18. Klonoff D, Bergenstal R, Blonde L, Boren SA, Church T, Gaffaney J, Jovanovic L, Kendall D, Kollman C, Kovatchev B, Leippert C, Owens D, Polonsky WH, Reach G, Renard E, Riddell M, Rubin RR, Schnell O, Siminiero LM, Vigersky RA, Wilson DM, Wollitzer AO. Consensus Report of the Coalition for Clinical Research -- Self-Monitoring of Blood Glucose. Journal of Diabetes Science and Technology. November 2008;2(6):1030-1053.
  19. Williams F, Boren SA. The role of electronic medical record (EMR) in care delivery development in developing countries: A systematic review. Informatics in Primary Care. June 2008;16(2): 139-145.
  20. Bryan C, Boren SA. The use and effectiveness of electronic clinical decision support tools in the ambulatory, primary care setting: A systematic review of the literature. Informatics in Primary Care. June 2008; 16(2):79-91.
  21. Krishna S, Boren SA. Diabetes self-management care via cell phone: A systematic review. Journal of Diabetes Science and Technology. May 2008;2(3):509-517.
  22. Boren SA, Gunlock TL, Peeples MM, Krishna S. Computerized learning technologies for diabetes: A systematic review. Journal of Diabetes Science and Technology. January 2008; 2(1):139-146.
  23. Boren SA, Gunlock TL, Schaefer J, Albright A. Reducing risks in diabetes self-management: A systematic review of the literature. The Diabetes Educator. 2007 November/December; 33(6): 1053-1077. DOI: 10.1177/0145721707309809.
  24. Boren SA on behalf of the AADE Research Committee. AADE7(tm) self-care behaviors: Systematic reviews. The Diabetes Educator. 2007 November/December; 33(6): 866, 871. DOI: 10.1177/0145721707309662.
  25. Kapp JM, Boren SA, Yun S, LeMaster JW. Diabetes and tooth loss in a national sample of dentate adults reporting annual dental visits. Preventing Chronic Disease. 2007 July;4(3). Available from:
  26. Boren SA, Gunlock TL, Krishna, S, Kramer TC. Computer-aided diabetes education: A synthesis of randomized controlled trials. AMIA 2006 Symposium Proceedings. Washington DC; November 12-15, 2006. Pages 51-55. PMID: 17238301; PMCID: PMC1839707 (Nominated for the AMIA Distinguished Paper Award.)
  27. Boren SA, De Leo G, Chanetsa FF, Donaldson JF, Krishna S, Balas EA. Evaluation of a diabetes education call center intervention. Telemedicine Journal and E-Health. 2006;12(4): 457-465. PMID: 16942418
  28. Khatri N, Baveja A, Boren SA, Mammo A. Medical errors and quality of care: From control to commitment. California Management Review. 2006; 48(3):115-141.
  29. Brown GD, Bopp KD, Boren SA. Assessing communications effectiveness in meeting corporate goals of public health organizations. Journal of Health and Human Services Administration 2005; 28(2):159-188. PMID: 16521668
  30. De Leo G, Krishna, S, Boren SA, Fato M, Porro I, Balas EA. Web and computer telephone-based diabetes education: Lessons learnt from the development and use of a call center. Journal of Medical Systems 2005; 29(4):343-355. PMID: 16178333
  31. Demiris G. Patrick TB. Boren SA. Assessing patient safety awareness and needs in rural hospitals in one US state. Informatics in Primary Care. 2004; 12(3):157-62. PMID: 15606988
  32. Goulis DG, Giaglis GD, Boren SA, Lekka I, Bontis E, BalasEA, Maglaveras N, Avramides A. Effectiveness of home-centered care through telemedicine applications for overweight and obese patients: A randomized controlled trial. International Journal of Obesity & Related Metabolic Disorders: Journal of the International Association for the Study of Obesity 2004; 28(11):1391-1398. PMID: 15356664
  33. Balas EA, Krishna S, Kretschmer RA, Cheek TR, Lobach DF, Boren SA. Computerized knowledge management in diabetes care. Medical Care 2004; 42(6):610-621. PMID: 15167329
  34. Reprinted in:
  35. Haux R, Kulikowski C, editors. Yearbook of Medical Informatics 2006: Assessing Information Technologies for Health. Schattaur Verlagsgesellschaft mbH, Stuttgart, 2006. p. 27. (best paper selection for Health and Clinical Management)
  36. Wutoh R, Boren SA, Balas EA. eLearning: A review of internet-based continuing medical education. Journal of Continuing Education in the Health Professions 2004;24(1):20-30. PMID: 15069909
  37. Krishna S, Balas EA, Boren SA, Maglaveras N. Patient acceptance of educational voice messages: A review of controlled clinical studies. Methods of Information in Medicine 2002; 41(5):360-369. PMID: 12501806
  38. Holmes JH, Balas EA, Boren SA. A guide for developing patient safety curricula for undergraduate medical education. Journal of the American Medical Informatics Association. 2002;9(Nov-Dec suppl):S124-S127. PMID: 12386199; PMCID: PMC419435
  39. DeLeo G, Krishna S, Balas EA, Maglaveras N, Boren SA, Beltrame F, Fato M. WEB-WAP based telecare. In Kohane I, editor. Biomedical Informatics: One Discipline. Proceedings of the 2002 AMIA Annual Symposium; 2002 Nov 9-13; San Antonio, Texas. Pages 200-204. PMID: 12463815
  40. Pakpahan RMM, Balas EA, Boren SA. Computable decision modules for patient safety in child health care. In Kohane I, editor. Biomedical Informatics: One Discipline. Proceedings of the 2002 AMIA Annual Symposium; 2002 Nov 9-13; San Antonio, Texas. Pages 592-596. PMID: 12463892
  41. Balas EA, Boren SA. Managing clinical knowledge for health care improvement. In: Bemmel J, McCray AT, editors. Yearbook of Medical Informatics 2000: Patient-centered Systems. Stuttgart: Schattauer Verlagsgesellschaft mbH, 2000. pp 65-70.
  42. Balas EA, Weingarten S, Garb CT, Blumenthal D, Boren SA, Brown GD. Improving preventive care by prompting physicians. Archives of Internal Medicine 2000;160:301-308. PMID: 10668831
  43. Boren SA, Balas EA. Evidence-based quality measurement. The Journal of Ambulatory Care Management 1999;22(3):17-23. PMID: 11184876
  44. Balas EA, Boren SA, Griffing G. Computerized management of diabetes: A synthesis of controlled trials. Journal of the American Medical Informatics Association 1998;5(S):295-299. PMID: 9929229
  45. Balas EA, Kretschmer RAC, Gnann W, West DA, Boren SA, Centor RM, Nerlich M, Gupta M, West TD, Soderstrom NS. Interpreting cost analyses of clinical interventions. Journal of the American Medical Association 1998;279(1):54-57. PMID: 9424045
  46. Balas EA, Boren SA, Hicks LL, Chonko AM, Stephenson K. Effect of linking practice data to published evidence: A randomized controlled trial of clinical direct reports. Medical Care 1998;36(1):79-87. PMID: 9431333
  47. Krishna S, Balas EA, Spencer, DC, Griffin JZ, Boren SA. Clinical trials of interactive computerized patient education: Implications for family practice. The Journal of Family Practice 1997;45(1):25-33. PMID: 9228910
  48. Balas EA, Jaffrey F, Kuperman GJ, Boren SA, Brown GD, Pinciroli F, Mitchell JA. Electronic communication with patients: Evaluation of distance medicine technology. Journal of the American Medical Association 1997;278(2):152-159. PMID: 9214532
  49. Balas EA, Stockham MG, Mitchell JA, Sievert ME, Ewigman BG, Boren SA. In search of controlled evidence for health care quality improvement. Journal of Medical Systems 1997;21(1):21-32. PMID: 9172067
  50. Balas EA, Boren SA, Brown GD, Ewigman BG, Mitchell JA, Perkoff GT. Effect of physician profiling on utilization. Meta-analysis of randomized clinical trials. Journal of General Internal Medicine 1996;11(10):584-590. PMID: 8945689
  51. Balas EA, Austin SM, Mitchell JA, Ewigman BG, Bopp KD, Brown GD. The clinical value of computerized information services: A review of 98 randomized clinical trials. Archives of Family Medicine 1996;5:271-278. PMID: 8620266
  52. Reprinted in:
  53. van Bemmel JH, McCray AT, editors. Yearbook of Medical Informatics 1997: Computing and Collaborative Care. Schattauer; 1997. p. 348-355.
  54. Balas EA, Stockham MG, Mitchell JA, Austin SM, West DA, Ewigman BG. The Columbia Registry of Information and Utilization Management Trials. Journal of the American Medical Informatics Association 1995;2(5):307-315. PMID: 7496880; PMCID: PMC116271
  55. Balas EA, Austin SM, Ewigman BG, Brown GD, Mitchell JA. Methods of randomized controlled clinical trials in health services research. Medical Care 1995;33(7):687-699. PMID: 7596208
  56. Austin SM, Balas EA, Mitchell JA, Ewigman BG. Effect of physician reminders on preventive care: Meta-analysis of randomized clinical trials. Journal of the American Medical Informatics Association 1994;1(S):121 4.
  57. Austin SM, Balas EA. Advanced information support: Abstracting evidence from clinical practice research. Medical Group Management Journal 1994;July/August:24-28. PMID: 10135883
  58. Balas EA, Austin SM, Brown GD, Mitchell JA. Quality evaluation of controlled clinical information service trials. In Safran C, editor. Patient-centered computing. Proceedings of the Seventeenth Annual Symposium on Computer Applications in Medical Care; 1993 Oct 30-Nov 3; Washington (DC). New York (NY): McGraw-Hill. 1993:586-590. PMID: 8130541

Courses Taught:

  • HMI 8450 Methods of Health Services Research
  • HMI 8810 / INFO INST 8810 Research Methods in Health and Biomedical Informatics
  • HMI 8610 Consumer Health Informatics

Other Activities or Awards:

  • Journal of Diabetes Science and Technology, Editorial Board Member (March 2007 - present), Associate Editor of section Perspectives on Diabetes Information Technology (January 2008 - present)
  • American Association of Diabetes Educators, Research Committee Chair (January 2008 - December 2009), Research Committee Member (October 2005 - December 2009)